PAYMENT POLICY

1.1 Introduction

Ammenergy.store (“Ammenergy”, “We”, “Our” or “Us”) offers various payment options for our customers’ convenience. This payment policy outlines the payment methods we accept, how payments are processed, and other important information related to payments.

1.2 Payment Methods

We accept the following payment methods:

    1. Bank Transfer
    2. Cash on Delivery (All Pakistan)
    3. Faysal Payment gateway (Credit Card & Debit Card: Visa, MasterCard, American Express, etc.)
    4. Payment at Pickup Store (Only for Lahore)

Important Note: All payments are made in Pak Rupee Only.

1.2.1 Cash on Delivery:

    1. Cash on Delivery is applicable to all Products that are less than or equal to Rs. 20,000/-.
    2. For Orders Below Rs. 20,000/-, 10% of Advance Payment of the Total Order Value is required.
    3. For orders exceeding Rs. 20,000/-, our sales team will contact you directly to facilitate the necessary advance payment and finalize your order confirmation.
    4. Delivery charges will be applied according to the Delivery Policy.
    5. COD is not applicable on Heavy Shipments such as Solar Panels, Inverters, Batteries or Similar.
    6. A service fee of 5% of the total amount will be applied to all transactions using COD Payment Method.

1.3 Secure Payment Process

All payments are processed securely through our payment gateway. We do not store your credit card or other payment information on our servers. If your payment is declined, we will contact you to let you know and give you the opportunity to try again with a different payment method. We reserve the right to cancel any orders that we suspect may be fraudulent or unauthorized. If we cancel your order, we will refund your payment in full.

1.4 Bank Service Charges

Any charges incurred by your bank in relation to payment processing, including but not limited to transaction fees or currency conversion charges, are the responsibility of the customer. Ammenergy is not liable for any bank fees or charges applied during payment transactions.

    1. A service fee of 2.3% of the total amount will be applied to all transactions paid using a Debit/Credit card. This fee is charged by the payment processing service and is non-refundable.

1.5 Order Confirmation

Once your payment has been processed, we will send you an order confirmation email with your order details or contact you for order confirmation. Also, if there are any issues with your order or payment, we will contact you as soon as possible to resolve the issue. All orders are dispatched within 2 to 4 Business Days after the confirmation of order.

1.6 Cancellation and Refunds

If you need to cancel your order, please contact us as soon as possible at ammenergypk@gmail.com along with order details. If your order has not yet been shipped, we will cancel your order and issue a refund. If your order has already been shipped, you will need to place a refund request in accordance with our Return & Refund Policy to qualify for refund. For further details, please refer to our Refund Policies.

1.7 Contact Us

If you have any questions related to our Payment Policy, Payment Methods or our practices, please contact us at ammenergypk@gmail.com