DELIVERY POLICY
1.1 Introduction
Ammenergy.store (“Ammenergy”, “We”, “Our” or “Us”) is committed to providing our customers with fast and reliable delivery for their orders. This delivery policy outlines our delivery methods, delivery times, and other important information related to our delivery process.
1.2 Delivery Methods, Time & Charges
We offer several delivery options to our customers within Pakistan:
· (i) Delivery via 3rd Party Courier & Logistic Service Companies (i.e., Leopards Couriers Service, TCS, Local Logistic Partners, Daewoo or Similar)
· (ii) Local Store Pickup (Only for Lahore).
All the Delivery options will be displayed at Checkout Process. The availability, time & charges of these Delivery options may vary depending on the item(s) in your order and your shipping destination.
1.2.2 Local Store Pickup
· (i) The local store pickup facility is only for Lahore.
· (ii) Local Store pickup can be done the next day of the Order placed, but the order must be placed before 3 PM to be ready to pick up the next day.
· (iii) There are no extra charges for this service.
· (iv) Timings for order pick up is 10:30 AM till 7:00 PM (Monday to Thursday). For Friday, timings are from 10:30 AM to 12:30 PM and 2:30 PM to 7:00 PM.
· (v) Local pickup service is not available on Sunday.
1.3 Exclusion of Liability for Third-Party Couriers and Logistics Providers
All shipments are completed through third-party logistics and courier services. While we partner with reputable carriers, we are not liable for any delays, damage, or issues that may occur once the shipment departs from our warehouse. In the event of delivery delays, loss, or damage caused by the courier or logistics provider, we will support you in communicating with the respective carriers. However, the responsibility for addressing and resolving such matters lies with the third-party courier, and we disclaim any liability for such occurrences.
1.4 Order Processing
We process orders as quickly as possible, usually within TWO business days. Once your order has been processed and confirmed via Telephonic Conversation, we will send you a confirmation email with your order details and shipping information. If there is a delay in processing your order, we will contact you as soon as possible to let you know. Delivery Time is calculated from the day order is dispatched from our Warehouse/Office/Store.
1.8 Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number and a link to track your package. You can track your order anytime once it is dispatched on our given link. If you have any questions about your shipment or delivery, please contact us at ammenergypk@gmail.com.
1.10 Contact Us
If you have any questions about this Shipping Policy or our practices, please contact us at ammenergypk@gmail.com.